Confidentiality and protection of personal data

This section informs you about the use we make of the information you provide to us.


The General Data Protection Regulation (GDPR) became applicable from May 25, 2018. This new regulation, known internationally as the General Data Protection Regulation (GDPR), applies throughout the Economic Area European and relates in particular to the conservation and protection of personal data.

What is personal data?

Some data says something about you. For example your name, address or age. When these data (or their combination) can be attached to you, we speak of personal data. For example your postal address or your e-mail address. But also your first name combined with your date of birth, for example. When third parties come into possession of this personal data, they must handle it with caution. A photo or video can also be considered as personal data.

Where does the personal data processed by DYBEX S.A. come from?

DYBEX S.A. only processes the personal data of people with whom we have, want to have or have had a direct or indirect relationship. This is for example data relating to:

    People who have shown an interest in DYBEX S.A. by filling out a contact form on our website.
    People linked to a company or organization with which we have, want to have or have had a relationship.

For what purpose are personal data processed by DYBEX S.A.?

Your data is necessary in order to fulfill your order, ship your product and invoice you. If you contact us using the form on the website, we need your personal data to be able to contact you.

Data may also be used for promotional or marketing purposes. For example to inform you about new products or to send you general information. You do not wish to receive informative communications from us? Then click on "Unsubscribe" or "Unsubscribe" in the email you will have received. Your email address will be deleted and you will no longer receive any automatic emails from us until you re-register.

If you are applying for a job, you are responsible for the content of your CV and the cover letter that you send to us.

Is particular personal data also processed by DYBEX S.A.?

We do not collect or process any data other than your names, emails, age (optional, at the user's choice), gender (optional at the user's choice) and addresses. Only an e-mail address is required to register for the site or for our newsletter.

Who can access my personal data?

Within DYBEX S.A. your personal data can only be viewed by collaborators of DYBEX S.A.

DYBEX S.A. cannot exchange data with third parties without the express authorization of the persons concerned. We can make changes to your request (for example a change of address).

How long is my data kept for?

Data linked to customers is kept as long as necessary for the performance of administrative or accounting tasks. The data obtained through a form on this website are kept as long as they are relevant for the corresponding communication.

In the event of unsubscribing to newsletters (for example using MailChimp), email addresses are kept in a limited form so that we can continue to generate statistical information such as the number of subscriptions over the years. No more emails will be automatically sent to you without your prior authorization.

The data will be kept by our Webmaster, Do You Speak Graphics, on secure computers.

Can I see what data is processed by DYBEX S.A. about me?

Of course ! Contact us to ask us to send you all your data. We will respond as soon as possible. If you wish, you can request that changes be made or that your data be deleted entirely.

All data is fully covered by the legal destination of the GDPR.

Who can I contact with a question or complaint?

For any question or complaint regarding the processing of personal data by DYBEX S.A., or to gain an overview of the information available and have it modified or deleted, you can simply contact us.

If you believe that your data is being processed improperly, you can also contact the Privacy Commission (in Belgium).

Who is responsible for processing my personal data?
At DYBEX S.A., all personal data is processed using personalized SAAS software or MailChimp ( This software is managed exclusively by DYBEX S.A. and its authorized partners, who ensure that your personal data is recorded correctly.

Concretely, what does DYBEX do with my data?
DYBEX S.A. requests your data in only two situations:

(1) General contact form: here we ask for your name and email address. We need it to contact you. You have the possibility to add a message where you formulate your question or your remark.

(2) Customer registration form: you wish to place a product order on DYBEX.COM. We need it to bill and ship the ordered product to you.

DYBEX S.A. can send you (automatic) messages. Think for example of an acknowledgment of receipt following an order, or an automatic response. It is not possible to unsubscribe from these service messages. DYBEX S.A. considers them essential for a good user experience.
If you wish us to delete any data we have about you, please request it at SAV-VPC@DYBEX.COM We will try to respond to your request as quickly as possible, taking into account all obligations legal / accounting.
For other messages, you can unsubscribe using an OPT-OUT in each email. All our automatic messages contain a link "Unsubscribe" or "Unsubscribe". If this was exceptionally not the case, you could always inform us at SAV-VPC@DYBEX.COM.

DYBEX S.A. is required by law to inform visitors of the use of cookies. A cookie is a small text file that is saved on your device. Cookies allow (among other things) to save your preferences, settings, identification information, security settings, advertisements, etc. and reuse them on a future visit. DYBEX S.A. uses functional cookies (for example to remember the choice of a language) and cookies for the management of web statistics and social media. These cookies do not store any personal data and therefore cannot be traced back to an individual.
All browsers contain tools for reading, blocking or deleting cookies. Refusing the use of cookies can affect the usability of our website.

DYBEX S.A. reserves the right to make changes to this privacy policy. It is recommended to consult it before using DYBEX.COM. to notify you of changes. You can save it yourself or view it on the site. In case of lack of precision, do not hesitate to contact us.

The content of is composed with the greatest care. Although DYBEX S.A. strives to collect correct, exhaustive and up-to-date information, DYBEX S.A. does not provide any express or implied guarantee of the accuracy, completeness and topicality of the information offered on or through this website. DYBEX S.A. does not guarantee that this website will function flawlessly or without interruption.
When DYBEX SA offers links to other websites (of third parties), including own productions or recommended articles, this does not mean that DYBEX SA recommends the products and services offered on or via these websites or confirms the information given by these sites. The use of such links is entirely at your own risk. DYBEX S.A. disclaims all responsibility for the content, use or availability of such websites. DYBEX S.A. does not verify the veracity, accuracy, reasonableness, reliability and completeness of the information available on such websites.
The use of such links is entirely at your own risk. DYBEX S.A. disclaims all responsibility for the content, use or availability of such websites. DYBEX S.A. does not verify the veracity, accuracy, reasonableness, reliability and completeness of the information available on such websites.

DYBEX SA disclaims all responsibility with regard to direct, indirect, particular, accidental, material or consequential damages, whether DYBEX SA is aware or not of the possibility of these damages, which arise in a way or '' another, without necessarily being limited thereto, (i) failures, viruses or other imperfections in devices and other software related to access to or use of this website, (ii) information offered on or via this website, (iii) the interception, modification or improper use of information sent to DYBEX SA or to you, (iv) the operation or unavailability of this website, ( v) any misuse of this website, (vi) loss of data, (vii) downloading or use of software made available by this website or (viii) recourse by third parties in relation to use of this website. This exclusion of liability extends to the directors and collaborators (volunteers) of DYBEX S.A.

DYBEX S.A. reserves the right to modify at any time the information offered on or via this website, including the text of this disclaimer, without any other form of communication on this subject. It is recommended that you periodically check whether the information offered on or via this website, including the text of this disclaimer, has been changed and whether you continue to adhere to it.

All content, documents, published illustrations, logos, photos and other components of this website are the property of DYBEX S.A. and various rights holders, illustrators, photographers or partners. Any reproduction of these elements is prohibited.

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In addition, a tool for managing your data (consultation / modification / deletion) is available to you in the section provided for this purpose in your account.