In accordance with the legislation in force, you have a right of withdrawal of 14 calendar days. This period begins the day after delivery of the product to the address indicated on the order form. The return is at the buyer's expense. Simply contact us at the service address SAV-VPC@DYBEX.COM, and we will give you the return address of your product (this may vary depending on the initial delivery address). The value of the refund consists of the price of the product and the original delivery costs to the customer, excluding the return costs incurred by the customer.

The right of retraction cannot be exercised for audio and video recordings that have been unsealed by the buyer: you must return the closed item in its original packaging. This is to prevent any illegal copying that would be followed by a return of the product. 

Items returned incomplete, damaged, damaged or soiled are not taken back. 

If you do not wish to retract your purchase, but your product is defective, DYBEX.COM undertakes to refund, or exchange products that do not correspond to the order (defective or non-compliant). Any refunds will be made within 15 days or less after receipt of the defective products. The refund will be made by crediting the bank account in the name of the customer who placed the order and to the billing address. At the end of a period of fifteen days from the receipt of the order by the buyer, the products delivered will be deemed to be in conformity with the order and accepted by the buyer. 

No cash on delivery returns will be accepted, for any reason whatsoever. 

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